General Conditions of Sale

1 – Reservation
The client staying at the Cardinal Hotel in Rouen acknowledges that he/she has the capacity to enter into a contract, i.e. that he/she has reached the age of majority and is not under guardianship. You are also required to identify yourself and the persons accompanying you.

2 – Identification
In application of article R. 611-42 of the Code of entry and residence of foreigners, an individual police form must be completed on arrival. This form will be forwarded to the department of the Minister responsible for immigration.

3 – Security
The client may not bring into the room third parties not known to the hotel owner, unless authorized by the owner. Similarly, the client may not reserve a room for a number of persons greater than that provided for by the regulations in force.

4 – Respect for the rest of other guests
Disturbances are prohibited. Any guest causing disorder or scandal in any form what so ever may be dismissed immediately. In the interest of the tranquility of the establishment, all noise must cease between 10 p.m. and 7 a.m.

5 – Prohibition
For safety reasons and out of respect for everyone, smoking is strictly forbidden in the entire hotel. In accordance with the decree n°2006-1386 of 15 November 2006 setting the conditions of application of the ban on smoking in places assigned to collective use, smoking in the hotel will expose you to an additional charge of €110 or to legal proceedings. Any untimely activation of the fire alarm due to non-compliance with this provision will be charged €150 for the cost of restoring the fire safety system. Similarly, it is forbidden to cook in the rooms, to take meals or to bring drinks not supplied by the hotel, as well as to do one’s laundry there.

6 – Damage
The client must use the rented property with due care. In the event of a problem, the client will be held responsible. In the event of damage, the hotel reserves the right to invoice the client for the cost of repair or replacement. The same applies to any infringement noted after the client’s departure, where the amount of compensation will be debited to the client’s card.

7 – Complaints
Any complaint about the quality of the services provided must be presented to the hotelier immediately.

8 – Forgotten items
Items left behind or abandoned may be sold under the conditions laid down by the law of 31st March 1986. A minimum fee of € 15 will be charged for any items sent.

9 – Acceptance of the rules
The hotel’s internal regulations apply to all reservations. Any stay implies acceptance of the special conditions and internal regulations of the Cardinal Rouen hotel. Failure to comply with the above provisions will result in immediate cancellation of the contract.

Nathalie Bouckenhove-Waroquet