WARNING:
1. Any person using the Hôtel Cardinal website to make a reservation must be at least 18 years of age and have the legal capacity to enter into contracts in accordance with the law.
2. The Guest may book, on the website, on an individual basis and for personal use, a maximum of three (3) rooms per reservation. For all reservations related to business groups, an express request must be made to the hotel. For any reservation identified on the website for more than three rooms, the Hotel reserves the right to modify the price and the general terms and conditions of sale.
3. Any reservation or payment that is irregular, invalid, incomplete, or fraudulent for reasons attributable to the Guest will result in the cancellation of the reservation at the Guest’s expense, without prejudice to any civil or criminal action against the Guest.
These General Terms and Conditions of Sale set forth the rights and obligations of the parties in connection with online reservations for services offered by the Hôtel Cardinal de Rouen. They apply to all reservations made online through the Hôtel Cardinal de Rouen website.
These General Terms and Conditions of Sale apply for as long as the services provided by the Hôtel Cardinal de Rouen remain available on the website. The Hôtel Cardinal de Rouen reserves the right to supplement or modify these General Terms and Conditions of Sale at any time by publishing a new version on its website, which will automatically take effect as soon as it is posted online.
The applicable General Terms and Conditions of Sale are those in effect on the date of the reservation.
3.1. Selection of Services by the Guest:
The Guest selects the services presented at his or her sole discretion, and the Hôtel Cardinal de Rouen shall not be held liable in any way. The Guest is responsible for verifying the nature, destination, and booking terms.
The Customer acknowledges that they have received the necessary advice and information to ensure that the offer meets their needs, enabling them to make their reservation with full knowledge of the facts.
3.2. Reservation Process:
1. The Customer makes their reservation using the online reservation form available on the website.
2. The Customer certifies that the information provided is true and accurate.
3. The Customer must follow a series of steps to complete the reservation, including:
– Selecting the dates of stay, room category, and rate;- Optionally selecting one or more additional services such as breakfast (unless the service is included in the rate mentioned in the previous point);- Reviewing the reservation details, the total cost, and the applicable terms and conditions (general and specific);
– Entering the Customer’s contact information;
– Entering credit card information when requesting a guarantee or prepayment;
– Reviewing and accepting the general terms and conditions of sale and the specific terms and conditions of sale for the selected rate before confirming the reservation;
– Confirming the reservation.
3.3. Confirmation of Reservation Receipt:
A confirmation email is sent to the Customer. It summarizes the contract terms, the services booked, the prices, the total order amount, the terms of sale applicable to the selected rate (as accepted by the Customer), and the date of the booking.
3.4. Making a Reservation:
The reservation is considered complete upon confirmation of the reservation or upon online prepayment by credit card.
1. The prices for booking services are listed on the website and confirmed at the time of booking.
2. The prices listed are per room for the selected number of guests and date.
3. Prices are confirmed to the Guest as total amounts including tax, in the Hotel’s transaction currency, and are valid only for the period indicated on the website.
4. If the Hotel charges the Guest in a currency other than the one confirmed on the reservation, any currency conversion fees are the responsibility of the Guest.
5. All reservations are payable in the Hotel’s local currency, unless otherwise specified on site.
6. Unless otherwise stated on the website, additional services (breakfast, etc.) are not included in the price and are listed separately.
7. The tourist tax, shown on the rates page, is to be paid directly at the Hotel.
8. Prices include the VAT applicable on the date of the booking. Any change in the applicable VAT rate will be automatically reflected in the prices listed on the billing date.
9. Similarly, any modification or introduction of new statutory or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices listed on the billing date.
10. Currency conversions are provided for informational purposes only and are not binding. Only the currency confirmed at the time of booking is guaranteed (if this currency differs from the Hotel’s currency, any currency conversion fees will be the responsibility of the Guest).
11. If a rate requires payment to be made at the Hotel upon arrival or departure from your stay and the Guest’s currency is not the same as the Hotel’s, the rate charged by the Hotel may differ from the one communicated at the time of booking, given possible fluctuations in exchange rates between the booking date and the dates of your stay at the Hotel.
1. The Guest must provide their credit card information as a guarantee of the reservation—unless otherwise specified by special terms or rates—using a credit card or private card (Visa, Mastercard, American Express) by entering the card number, expiration date (the card must be valid at the time of the stay), and the security code directly into the field provided for this purpose (secure entry via SSL encryption). The Guest must present the credit card used to guarantee the reservation or make the prepayment upon arrival at the Hotel. The Hotel may ask the Guest to present a form of identification to prevent credit card fraud.
2. Payment is charged at the Hotel during the stay, except in cases of special conditions or rates where payment is charged at the time of booking (online prepayment for certain rates). This prepayment is considered a deposit. In the case of a rate not prepaid online, the Hotel will ask the Guest, upon arrival, for a security deposit or authorization to charge the credit card, in order to guarantee payment of the amounts corresponding to services used on site.
3. In the event of a no-show (reservation not canceled—Guest not present) for a reservation guaranteed by credit card, the Hotel will charge the Guest, as a flat-rate compensation fee, the amount for the first night to the credit card provided as a reservation guarantee, and any additional nights in the reservation will be canceled at no charge unless otherwise specified in the terms and conditions of the reserved rate. By making the reservation, the Guest expressly authorizes the Hotel to charge the flat-rate compensation.
4. At the time of prepayment, the amount charged at the time of booking includes: the price of accommodations, taxes related to accommodations, the price of meals if breakfast is selected, taxes related to meals, and any other additional services selected by the Customer.
5. In the case of a rate requiring online prepayment, the amount paid in advance—that is, the deposit—is charged at the time of booking.
1. In accordance with Article L 121-21, 12° of the Consumer Code, the Customer does not have the right of withdrawal provided for in Article L 121-21 of the Consumer Code.
2. The terms and conditions of sale for the selected rate specify the procedures for canceling and/or modifying the reservation.
3. Reservations made with prepayment cannot be modified and/or canceled. Advance payments, such as deposits, are non-refundable. In such cases, this is specified in the terms and conditions for that rate.
4. When permitted by the terms and conditions of the booked rate, cancellations or changes to the reservation may be made directly with the Hotel, whose phone number is provided on the reservation confirmation sent by email.
5. In the event of an early departure, the full agreed-upon price will be charged. For reservations made with prepayment, no refund will be issued in such cases.
6. Unless otherwise expressly stated, the Guest must vacate the room by 11:00 a.m. on the day the reservation ends. Failure to do so will result in the Guest being charged for an additional night’s stay.
7. All reservations are non-transferable and may not under any circumstances be transferred to a third party, whether for free or for a fee.
In the event of exceptional circumstances, if the reserved room cannot be made available to the Guest, or in the event of force majeure, the Hotel reserves the right to accommodate the Guest at a hotel of equivalent category offering similar services, provided that the Guest has been notified in advance. Any additional cost for the room, transportation between the two hotels, and a phone call shall be borne by the hotel originally booked.
1. In accordance with current regulations in France, the Guest will be asked to fill out a police registration form upon arrival at the Hotel. To do so, the Guest will be asked to present a form of identification to verify whether or not they are required to complete the police registration form.
2. The Guest must comply with the Hotel’s House Rules, which are available at the Hotel’s front desk. In the event of non-compliance with these Rules, the Hotel will be obliged to ask the Guest to leave the Hotel without any compensation and/or refund if payment has already been made. If no payment has yet been made, the Guest must pay the full cost of the stay (nights stayed plus nights reserved but not yet stayed) before leaving the property.
3. The Hotel Cardinal de Rouen offers free Wi-Fi access. The Guest agrees not to use the Hotel’s IT resources for the purposes of reproducing, displaying, making available, or communicating to the public any works protected by copyright or related rights without the authorization of the rights holders or in violation of their rights.
The photographs on this website are not contractually binding. Although the Hotel makes every effort to ensure that the photographs, graphics, and text used to illustrate the Hotel provide as accurate a representation as possible of the accommodations offered, variations may occur, particularly due to changes in furnishings or any renovations.
The Hôtel Cardinal de Rouen shall not be held liable for the non-fulfillment or improper fulfillment of the reservation in the event of force majeure, acts of third parties, or acts of the Guest, including, but not limited to, the unavailability of the Internet, inability to access the website, external intrusion, computer viruses, or in the event of prepayment not authorized by the cardholder’s bank.
The website may contain inaccuracies and technical, typographical, or other errors related to the information displayed on the site, including, but not limited to, rates, fees, or availability applicable to the transaction. The Hôtel Cardinal de Rouen assumes no liability for such errors, inaccuracies, or omissions. The Hôtel Cardinal de Rouen reserves the right not to honor reservations or information affected by such errors, inaccuracies, or omissions. The Hôtel Cardinal de Rouen shall have the right to make changes, corrections, cancellations, and/or improvements to the information or to reservations based on such information at any time, including after the reservation has been confirmed.
Claims regarding the non-performance or improper performance of hotel services must, under penalty of forfeiture, be brought to the attention of the Hôtel Cardinal de Rouen in writing within eight days of the date of departure.
Force majeure refers to any event beyond the control of the parties that is both unforeseeable and insurmountable and that prevents either the Customer or the hotelier from fulfilling all or part of the obligations set forth in the contract. Events generally recognized by the case law of French courts and tribunals are considered cases of force majeure or unforeseeable circumstances.
Neither party shall be liable to the other party for any failure to perform its obligations resulting from a force majeure event. It is expressly agreed that a force majeure event shall suspend the parties’ performance of their mutual obligations and that each party shall bear the costs arising therefrom.
1. On each personal data collection form, the Customer is informed whether responses are required or optional by the presence of an asterisk.
2. If any information identified as required is missing, the Hôtel Cardinal in Rouen may not be able to process the reservation or handle any related complaints.
3. The information processed is intended for the Hôtel Cardinal in Rouen and its partners (including the online payment service provider).
4. As part of pre-contractual measures related to the reservation or the performance of the hotel reservation contract, the Hotel and its partners may, each within their respective areas of responsibility, receive identity data, personal and professional information, and economic and financial information for purposes including, but not limited to, hotel reservations and complaint management.
5. The Guest authorizes the Hôtel Cardinal de Rouen to disclose his or her personal data to third parties, provided that such disclosure is consistent with the performance of the Hôtel Cardinal de Rouen’s obligations under these Terms and Conditions.
6. In particular, when making an online payment, the Customer’s bank information must be transmitted by the payment service provider to the Hotel’s bank for the purpose of fulfilling the hotel reservation contract. However, the Customer consents to this transfer, which is necessary for the fulfillment of their reservation. The payment service provider, in its capacity as a professional entity, has committed to the Hotel Cardinal de Rouen to take all necessary security measures and ensure data confidentiality for such data transfers.
1. Entering the required banking information, as well as accepting these terms and conditions and the voucher or reservation request, constitutes an electronic signature that has the same legal validity between the parties as a handwritten signature.
2. The electronic records stored in the computer systems of the Hôtel Cardinal de Rouen are maintained under reasonable security conditions and are considered proof of communications, orders, and payments made between the parties.
3. The Customer is informed that their IP address may be recorded at the time of booking.
The Customer is responsible for maintaining the confidentiality of their passwords, login credentials, and account information. The Customer will be financially liable for all use of the site by themselves and/or any person who uses their account information.
The contract and the general terms and conditions of sale are governed by French law
In the event of:
-a dispute regarding these General Terms and Conditions of Sale or the performance of the contract, the Customer shall contact the Hotel’s Customer Service department.
-a dispute that is not resolved amicably within 30 days of being brought to the attention of Customer Service, the Paris District Court shall have exclusive jurisdiction.
It is hereby specified that the documents constituting the contractual obligations between the parties are, in descending order of priority, the reservation voucher or reservation request (including the specific terms and conditions of the reserved rate) and these General Terms and Conditions. In the event of a conflict between the reservation voucher and the General Terms and Conditions, the provisions set forth in the reservation voucher shall be the only ones applicable to the obligation in question.
If you do not receive a satisfactory response to your complaint within a maximum of 60 days from the date of written notification, you may, if you wish, initiate a conventional mediation procedure by mail with the Mediator for Cooperative and Associated Commerce (FCA) (an organization accredited by the European Commission) at 77, rue de Lourmel – 75015 Paris, or via the website www.mcca-mediation.fr, where you can find the Charter of Mediation for Cooperative and Associative Commerce as well as the complaint form accessible via the following link :
We also inform you of the existence of a European Online Dispute Resolution (“ODR”) platform, which you may also use. Internet users can access it via the following link
